We are happy to offer a full refund or exchange without indicating any reasons, within 14 days of receipt for any items with which you are not entirely satisfied. Return the item unused and in its original packaging. Return shipping costs will not be refunded. In addition, the following criteria must be met:
- All original packaging with pricing, labels, hang tags etc. must be intact.
- No tape is to be attached to the product or the product’s packaging.
- Hats and caps must be returned in a box to protect their form.
- Shoe boxes must be packaged inside another box.
Returns which do not comply with the above listed criteria risk being refused.
The return shipment or the return request must be addressed to:
Townsfolk, Falkoner Allé 14, 2000 Frederiksberg, Denmark.
We strongly recommend that buyer send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for items lost or damaged in transit. Items are returned to Townsfolk at buyer’s own cost. Postage costs will only be refunded if goods are faulty. We do not exchange sales items. Please note that buyer are responsible for the product until it reaches seller.
In the event that the goods have deteriorated or for use (i.e. benefits from use), which cannot be reimbursed fully or partially or only in an impaired condition, you will have to pay an appropriate compensation.
You will only have to pay compensation for a deterioration of the goods or for any benefits achieved, if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes or functionality. “Assessment of attributes or functionality” is defined as testing and trying out the respective merchandise, as it is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For you this period begins with the dispatch of the merchandise or the send date of the return request, for us with the receipt.
The costs of your order will be charged to your credit card or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.